Support and Technical Services

KPMS have a team of dedicated and experienced engineers and consultants on hand to assist our clients when they need our help. Our clients value our ability to provide local support to both Vietnamese and English speaking clients.

When our clients are unable to find answers to their problems through the product help options in the software we have a number of options in which they can communicate with the support team:

• Telephone: 08.6295.90.28 (ext. 110)

• Email: techsupport@kpms.com.vn

• Yahoo Messenger: mynvit88@yahoo.com

• Remote Access: to client server / work station

• On-Site: If we cannot troubleshoot any issues using the above methods on-site, support can be considered

Support Hours: Monday – Friday 8:00am to 5:00pm (Excludes public holidays)

When a client purchases one of our products they are provided with our maintenance and support services for a period of 12 months. After which the client can have the option to renew this agreement on an annual basis.

KPMS Maintenance and Support Service covers the following:

• Software Upgrades and Updates

• Dedicated Technical Support (Telephone and Email)

• Access to KPMS Customer Center & User Forum

• Free entry to KPMS Work Shops

• 10% discount on KPMS training courses

Technical Services

At KPMS we provide a range of technical services to assist our clients in the smooth implementation of their systems.

Our Technical Services include:

• Software Installation

• Software Administration

• Design and Implementation of LAN/ WAN